Engineering

Service – Customer Service Engineer

All Locations
Details on the Role

The Field Service Engineer is responsible for maintaining, installing, updating, and servicing Siemens medical equipment.

Job Description
  • Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues
  • Repair of Siemens systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSEs knowledgeable in the specific modalities
  • Perform planned maintenance and equipment modifications on a timely basis with minimal supervision
  • Perform administrative duties and maintain accurate records in a timely manner, including—electronic service reports, expense reports, monthly reports, internal communications, vendor credentialing, etc.
  • Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies
  • Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure
  • Takes after hour calls on a rotating basis according to the annual on call schedule
  • Work overtime as necessary during on-call weeks and at other times as required
  • Actively participate in Siemens and Med Lab training courses
  • Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment
  • Be a safe and courteous driver always
  • Follow regulatory, safety, and work procedures always
Job Type
Full-time
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills & Abilities
  • Customer service focus (internal & external)
  • Problem solving skills
  • Attention to detail
  • Active listening
  • Written comprehension
  • Deductive reasoning
  • Ability to document and record information
  • Processing information
  • Computer skills
  • Safe driving
  • Inspecting equipment, structures and material
  • Mathematics
  • Physical Flexibility and static strength
  • Memorization
  • Instructing and teaching others
  • Monitor processes, materials, and surroundings
Benefits
We support our employees with excellent benefits such as Vacation, Healthcare, 401k, life insurance, AD&D, LTD and STD.
About Med-Lab
Med-Lab has been the exclusive provider of Siemens Healthcare solutions to South Florida since 1967. Med-Lab is committed to exceptional professionalism as it adapts to changes in the Medical Imaging industry. Two-thirds of our employees are field engineers, all trained by Siemens and with an average tenure of 15 years. We truly believe that our educated and experienced team is what makes our company so valuable.